Trust and Safety Analyst / Specialist
We’re looking for a dedicated Trust and Safety Analyst / Specialist to join our team in preserving a safe and positive online environment for our users. You’ll play a frontline role in analyzing content, accounts, and activities to enforce our community guidelines and protect users from harmful content, online abuse, and fraudulent activity.
This listing remains published so you can learn about the role and the work behind WeaveNode.
The opportunity
Make your work matter.
We’re looking for a dedicated Trust and Safety Analyst / Specialist to join our team in preserving a safe and positive online environment for our users. You’ll play a frontline role in analyzing content, accounts, and activities to enforce our community guidelines and protect users from harmful content, online abuse, and fraudulent activity.
If you have a keen eye for detail, are passionate about user safety, and thrive in a dynamic environment, this is a great opportunity to directly impact our platform’s health.
What you’ll do
Key responsibilities
Content review and moderationAnalyze user-generated text, images, videos, and profiles to identify violations of community guidelines, terms of service, or applicable laws. Take appropriate action such as content removal, warnings, or account restrictions.
Case investigation and escalationInvestigate reports of abuse, fraud, spam, or other suspicious activity using specialized tools and techniques. Escalate complex or sensitive cases to senior staff or law enforcement when necessary.
Policy enforcement and trend analysisStay current on community guidelines and evolving trust and safety issues. Interpret policies accurately, apply them consistently, and help identify trends that improve enforcement and proactive mitigation.
Process improvementSuggest improvements to content moderation workflows, tools, and policies to enhance efficiency and user experience.
User communicationRespond to user inquiries and reports related to trust and safety with professionalism and within established timeframes.
What you bring
Required qualifications
Bachelor’s degree in a relevant field such as Communications, Social Sciences, or Criminal Justice, or equivalent experience.
Minimum of 1+ years of experience in content moderation, trust and safety, fraud investigation, or a similar role.
Demonstrated understanding of online safety issues including harmful content, harassment, scams, and privacy concerns.
Strong attention to detail and accuracy when reviewing and interpreting digital content.
Ability to make sound judgments within a defined policy framework.
Good to have
Preferred qualifications
Experience working with content moderation or case management systems.
Exposure to threat detection or investigative techniques.
Fluency in multiple languages is a plus.
How you work
Essential skills
Analytical thinkingAbility to review information critically and identify patterns, discrepancies, or potential violations.
Communication and empathyExcellent written and verbal communication and the empathy to handle sensitive user situations professionally.
Stress managementCapacity to work with potentially disturbing content and maintain emotional resilience in a fast-paced environment.
TeamworkA collaborative attitude and willingness to share knowledge and support colleagues.
Role information adapted from the original WeaveNode listing. View source ↗